Refund policy

Bidders

Registering to bid and bidding involves a nominal fee of $5, as a final means of checking ID, deterring fraudulent activity, and encouraging only serious bidders.

This fee will not be refunded under any circumstances, including if the bidder is not the successful purchaser.

Agents and vendors

Sale Ezy charges a flat fee for use of the auction platform. The fee is not for the sale of the property, but for use of the platform. 

An agent will be required to pay for a listing within seven days of the listing going live, or at the date specified by their issued invoice. The fee covers the use of the auction platform for one property (or as per the subscription agreement) and is payable regardless of whether or not the property sells at auction. 

An agent will not be provided with a refund for the auction fee unless the platform can be proven to have experienced significant technical failure during final call (First, Second or Third Call). Sale Ezy is reasonable and will discuss options with the agent in the case of any technical issues and our support team is always on hand to help. While our servers (renowned for their uptime) are highly reputable, as per our terms and conditions, Sale Ezy cannot take account for any (very rare) hosting failures but will work with an agent remedy the situation as quickly as possible.

An agent (or their vendor) will not be provided a refund if:

  • They list their property and choose to remove it prior to best offer or final call
  • They list their property but then sell it privately
  • They list their property and receive no bids or registered bidders
  • The withdraw or 'pass in' their property
  • Their property does not sell at auction
  • Their sells property during by 'best offer'
  • Their property receives little interest (this can result from lack of advertising or poor pricing). Sale Ezy goes to all reasonable lengths to create interest for all properties.

An agent will be charged a second auction fee if they replace all details of the first property with details of a second property through the editing process as opposed to simply listing a new property. Withdrawing a listing and then re-submitting to circumnavigate auction conditions or Sale Ezy terms will incur a new auction fee. Depending on the circumstances, this may be seen as misuse of the system and a deliberate attempt at dishonesty.

Agents should check their user agreement for clarity on permitted use of the system.

Refunds for any user are at the discretion of Sale Ezy.