Commitment to privacy and responsible use of information
Privacy of members and our customers is of utmost importance to Sale-Ezy.com Pty Limited (ABN 44 126 608 697). This includes information or opinions about members and customers that we collect and record and which could be used to reasonably identify them.
We view privacy as a serious matter and we strictly adhere to the National Privacy Principles and the Privacy Act 1988.
Type of personal information we collect
The kind of information we collect generally includes your name, address, telephone numbers and other contact details, date of birth, drivers licence and/or passport details, email address and other identifying data to enable us to identify and communicate with you. We may also collect information about your use of our products and services, and any preferences you tell us about.
We do not collect sensitive information, such as your political or religious beliefs, ethnic background or sexual preference.
We also collect general information for statistical and maintenance purposes that enables us to continually evaluate the performance of this website.
This information includes:
- the number of users visiting this website and the number of pages viewed
- the geographic breakdown of visitors
- the date, time and duration of visits
- the path taken through this website
- the most viewed pages
- additional information provided through google analytics
Why we collect personal information
Generally, we collect and use personal information about bidders to identify and communicate with them and provide a range of products and services relating to real estate, and to assist our internal administration and operations including accounting, risk management, record keeping, archiving, systems development and testing, and staff training. We also collect it to help ensure the safety, security and protection of all Sale Ezy users.
How we collect information
Generally, we collect personal information directly from you, such as when you apply to register for My SaleEzy, when you successfully bid on an auction, when you or request a thing or service, in the course of providing you with that thing or service, or when you have other dealings with us.
We may collect and update that information over the phone, over the Internet, when you write to us or if you participate in our marketing campaigns.
We may also collect personal information through third parties we work with.
How we store information
We store personal information in secure computer storage facilities. In so doing, we have taken numerous steps to protect your personal information from misuse, loss, and unauthorised access, modification or disclosure.
Additionally we take reasonable steps to destroy or permanently de-identify personal information when we no longer need it. Wherever practicable we will provide you the option of interacting with us anonymously.
Other organisations and marketing to you
Personal information such as your address, drivers licence number or passport details will be secured in a locked administration section or offline and will only be available to Sale Ezy staff, with the exception of situation when you are advised your details will be shared (for example, your first name will be provided to a vendor if you sign up to attend an open house so the vendor knows to expect you). This information will only be used for the intended purpose of bidder registration, identification and communication. Because your privacy is important we will not sell, rent or trade your personal information without your consent.
However, to ensure a high level of service, we may disclose information about you to outside contractors to carry out specialised activities on our behalf, eg a mailing house.
We may use your personal information and disclose it to companies we work with to provide the web auction services to you, to give you information and offers about products and services offered by us or these companies.
If you do not wish to receive marketing information from us or any of these companies, please contact us or update your preferences.
To better protect your privacy, we impose strict requirements of security and confidentiality on all third parties as to how they handle your personal information. Outside contractors are not allowed to use information about you for any purpose except to perform the services we have asked them to provide.
Access to personal information
We will take reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up to date. If your personal details change, such as your address or phone number, please update your profile.
Following a request, we will provide you with a copy of any personal information which we hold about you in accordance with our obligations under the Privacy Act. We may charge a fee for retrieving this information, in which case we will inform you of the fee in advance of providing the information.
We undertake to promptly acknowledge and investigate any complaint about the way we manage personal information.
Other Third Parties and our Website
We use Quantum Digital to gather general information from code embedded in the web pages of this website. This information is not capable of identifying you. Types of information include your IP address, what pages you have viewed, time of your view and your location previous to accessing the website. We use this information for statistical and maintenance purposes only.
We also use external companies for the following reasons:
- for web hosting services for this website
- for maintenance or problem solving
- for marketing
- to gather non-personal information from cookies in order to evaluate the effectiveness of online marketing activities.
Q&A's about Privacy and Security on our website
The following information applies to the Sale-Ezy.com.au website operated on behalf of Sale-Ezy.com Pty Limited (ABN 44 126 608 697).
Protecting the information of Members and other users of our website is important to us. Any information collected is held in strictest confidence.
What information is collected on the website? Can I use the website anonymously?
Yes you can use the website anonymously. The type of information we can collect depends on how you use this website. If you visit our website to read or download information only, our system will record the date and time that the site was accessed and the information viewed or downloaded.
If you register as a bidder or request something, we only collect the information required to complete the transaction.
How will you use any information which I submit?
If I make a mistake can I correct it? What if I don't proceed to submit the information?
At any point before submitting a request you can use your browser's back button to return to previous pages to modify or correct your information. Information that has been modified or corrected before submitting your form will be automatically deleted. If you close the website or cancel the request before submitting your information, the information entered is automatically deleted.
Will you sell my information to other companies?
No. We never sell, trade, lease or rent any personally identifiable information to other companies without your consent.
How do you protect my information as it passes over the Internet?
You can feel confident that when you deal with us online, we have taken all reasonable steps to ensure your personal information will not be used in any way that you did not intend it to be used. Your information is encrypted as it travels between your computer and our servers. Encryption makes it exceedingly difficult for others to view your information.
Our webmaster monitors developments in security and encryption technologies, and we review and update our processes and procedures in line with industry standards. However, no data transmission over the internet can be guaranteed as fully secure. We do not guarantee the security of any information you transmit to us.
Once we receive your information, we make all efforts to protect the data held in our system against misuse, loss and unauthorised access, including removing important personal details from online servers and storing offline. If we no longer need your information, we will destroy or de-identify it.
Do you use any tracking devices?
Whenever a page is accessed over the internet, our website records the time, date and URL (Uniform Resource Locater - global address on the internet) of the request. This information cannot uniquely identify a user. It allows us to improve our service to you and to other customers as a whole.
What are cookies and do you use them?
A cookie is a small text file placed on your computer hard drive by a web page server. Cookies may then be accessed later by our web servers. Cookies store information about your use of our website.
- determine if you have previously visited our website
- identify what pages from our website you have accessed
Most web browsers are set to accept cookies but if you are not comfortable accepting cookies you can use your browser to disable them. If your browser is set to reject cookies you may not be able to make full use of our website or access services on the site that require cookies in order for you to participate.
When I connect to another website from your website does this privacy and security statement still apply?
What if this privacy and security statement changes?
This privacy and security statement sets out our current website privacy and security policies. We may change these policies from time to time. We will notify you of these changes by publishing them on this website - we will not separately notify you of these changes. You should check this statement from time to time. By continuing to use this website, you are agreeing to accept any changes we make.
If you have any other questions about this website's privacy and security, please contact our Privacy Officer.
You can obtain information on privacy issues in Australia by visiting the Australian Federal Privacy Commissioner's website.